Terms & Conditions
Film.Ca Entertainment Corporation
Effective Date: January 12, 2026
1. General Application
1.1 These Terms and Conditions apply to all patrons and guests who interact with Film.Ca Entertainment Corporation (“Film.Ca”), whether in person at any theatre or premises operated by Film.Ca or through Film.Ca’s websites, mobile applications, online services, or digital platforms.
1.2 Entry to and presence within Film.Ca premises, or use of Film.Ca’s online or digital services, constitutes acceptance of these Terms and Conditions and acknowledgment of all posted policies, notices, and staff instructions.
1.3 Film.Ca reserves the right to amend these Terms and Conditions at any time. The version in effect at the time of entry shall apply.
2. Right of Admission
2.1 Film.Ca reserves the right to refuse admission to or remove any person from its premises where a patron does not comply with these Terms and Conditions orwhere their presence or conduct may negatively impact the safety, comfort, or enjoyment of others.
2.2 This right is exercised in a reasonable and non-discriminatory manner consistent with applicable law.
3. Film Classification and Content Information
3.1 Film.Ca provides film classification and content information in accordance with the Film Content Information Act, 2020 (Ontario) and its associated regulations.
3.2 The Act requires exhibitors to display film content information to assist the public in making informed viewing decisions and does not mandate enforcement of advisory age classifications by exhibitors.
3.3 Film classifications and content advisories supplied by distributors orrecognized classification systems are clearly displayed at each Film.Ca location prior to ticket purchase. This includes, where applicable: box office signage, online and mobile ticketing platforms, theatre level postings, digital displays.
3.4 Film.Ca ensures that classification information is accessible to patrons so that informed viewing decisions can be made.
3.5 As a matter of company policy and contractual condition of admission, Film.Ca applies the following age-related conditions:
3.5.1 Restricted (R) Films — Admission is limited to patrons who are 18 years of age or older. Proof of age may be requested where age is reasonably in question.
3.5.2 18A Films — Patrons under 18 years of age must be accompanied by a parent or legal guardian. Proof of age may be requested where age is reasonably in question.
3.5.3 14A Films — Film.Ca does not enforce age restrictions for films classified as 14A. Parents and guardians are encouraged to review film ratings, advisories, and content descriptions and to determine appropriateness for their children.
3.6 This approach reflects the intent of the Film Content Information Act, 2020, which emphasizes transparency and informed choice rather than mandatory enforcement of advisory classifications.
3.7 Where proof of age is requested for 18A or Restricted films, Film.Ca accepts the following valid and unexpired government-issued photo identification: Ontario Driver’s Licence, Ontario Photo Card, Canadian Passport, Permanent Resident Card, Provincial or territorial driver’s licence or photo identification issued by another Canadian jurisdiction.
3.8 Photocopies, digital images, or expired identification are not accepted.
3.9 Admission may be denied where these conditions of admission are not met.
3.10 Legislation link: https://www.ontario.ca/laws/statute/20f16
4. Admission Categories
4.1 Film.Ca offers the following admission categories. Eligibility is determined at the time of ticket purchase and may be subject to verification.
4.1.1 General Admission — Applies to patrons who do not qualify for another category.
4.1.2 Senior Admission — Available to patrons 65 years of age or older.
4.1.3 Child Admission — Available to patrons 13 years of age or younger.
4.2 Age Under the Age of 3
Children 3 years of age and under are admitted free of charge under the following conditions:
4.2.1 The child must not occupy a seat and must remain seated on the lap of a parent or legal guardian for the duration of the performance.
4.2.2 Complimentary admission applies only to regularly scheduled public performances and does not apply to private screenings, rentals, or special events.
4.2.3 If a separate seat is required for the child, a child admission ticket must be purchased.
4.2.4 Children must be directly supervised at all times. If a child’s behaviour becomes disruptive to other patrons, Film.Ca reserves the right to require the parent or guardian to remove the child from the auditorium. No refund will be provided in such circumstances.
4.2.5 Film.Ca reserves the right, at the discretion of the Manager on Duty, to limit or refuse complimentary admission for children 3 and under where operational concerns, safety considerations, seating limitations, guest experience impacts, or the nature of a film’s content make such admission inappropriate.
4.3 Admission categories, pricing, availability, and applicable discounts may vary by location, showtime, or promotion and are subject to change without notice.
5. Tickets, Showtimes, and Auditorium Access
5.1 A valid ticket is required for admission to any film screening. Tickets are valid only for the specific film title, auditorium, date, and showtime indicated on the ticket.
5.2 Changing films or auditoriums is not permitted without first exchanging tickets with theatre staff. Ticket exchanges are subject to availability and are permitted only up to 20 minutes following the scheduled start time of the film, or the actual start time where a screening is delayed, in accordance with the refund policy set out in these Terms and Conditions.
5.3 Entering an auditorium without valid admission for that specific film title, auditorium, and showtime is a violation of these Terms and Conditions and constitutes grounds for removal.
5.4 Auditorium hopping, entering subsequent performances of the same film, or entering performances of different film titles without valid admission are violations of this policy and may result in removal from the premises without refund.
5.5 Film.Ca reserves the right to assign seating where applicable and to relocate patrons where operational or safety considerations require it.
5.6 Late entry may be permitted at the discretion of theatre staff and only where it will not disrupt other patrons.
6. Refunds and Re-Admission
6.1 Refunds on admissions are available up to 20 minutes following the scheduled start time of the film, or the actual start time where a screening is delayed.
6.2 No refunds will be issued after this time.
6.3 Refund eligibility may be limited or denied where a patron is refused admission or removed due to non-compliance with these Terms and Conditions.
6.4 Re-admission after removal is at the sole discretion of Film.Ca management.
7. Cancelled Performances
7.1 A cancelled performance occurs when a scheduled film screening does not proceed or is terminated prior to completion due to operational, technical, safety, or other unforeseen circumstances.
7.2 In the event of a cancelled performance, Film.Ca will automatically issue complimentary admission passes to affected patrons for use toward a future film performance, subject to availability and standard admission terms.
7.3 Patrons also retain the option to request a refund for the cancelled performance. Refunds will be issued for admission tickets only and will be processed using the original method of payment wherever possible.
7.4 Snack bar and concession purchases are not refundable as a result of a cancelled performance. This includes food, beverages, and any promotional or bundled concession items.
7.5 This section does not apply where a patron voluntarily leaves a performance that is not cancelled or where removal occurs due to non-compliance with these Terms and Conditions.
8. Patron Conduct and Prohibited Items
8.1 Patrons are expected to conduct themselves in a manner that does not disrupt the experience of others or interfere with theatre operations.
8.2 The following may result in refusal of admission or removal without refund:
8.2.1 Disorderly, disruptive, or unsafe behaviour
8.2.2 Harassment, intimidation, or abusive conduct toward staff or other patrons
8.2.3 Intoxication or impairment
8.2.4 Use of recording devices or unauthorized filming
8.2.5 Entering or remaining in an auditorium without valid admission
8.2.6 Auditorium hopping or attending multiple performances without valid tickets
8.2.7 Failure to follow reasonable instructions from staff
8.2.8 Vandalism or intentional damage to property
8.3 Prohibited items include, but are not limited to:
8.3.1 Weapons or objects that could reasonably be considered dangerous
8.3.2 Lasers, professional recording equipment, or devices that interfere with theatre operations
8.3.3 Outside food or beverages, except for medically necessary items
8.3.4 Alcohol not purchased on the premises
8.3.5 Smoking, vaping, or use of tobacco or cannabis products anywhere indoors or where prohibited
8.3.6 Items that obstruct aisles, exits, or emergency pathways
8.4 Film.Ca may require patrons to submit to reasonable inspection of bags, backpacks, or parcels as a condition of entry.
9. Safety, Security, and Public Health Measures
9.1 Film.Ca may implement reasonable safety, security, and public health measures to protect patrons, staff, and property.
9.2 Patrons who refuse to comply with reasonable safety, security, or public health measures may be denied admission or removed without refund.
10. Closed Circuit Security Cameras
10.1 Film.Ca Entertainment Corporation uses closed circuit television security cameras both inside its cinemas and in exterior areas for the purposes of safety, security, loss prevention, and the protection of patrons, staff, and property.
10.2 Cameras are not placed in areas where patrons have a reasonable expectation of privacy.
10.3 By entering Film.Ca premises, patrons acknowledge and consent to the use of closed circuit security cameras. Recorded images are accessed only where reasonably necessary and are retained for up to 30 days, unless required for the investigation of an incident or as otherwise required by law. Recordings are used and disclosed only in accordance with applicable privacy legislation and lawful requests.
11. Trespass and Removal From Premises
11.1 Film.Ca Entertainment Corporation premises are private property. Film.Ca reserves the right to require any person to leave the premises and to prohibit re-entry where a patron does not comply with these Terms and Conditions or where their presence or conduct may negatively impact the safety, comfort, or enjoyment of others.
11.2 This right is exercised in a reasonable and non-discriminatory manner consistent with applicable law.
11.3 In accordance with the Trespass to Property Act (Ontario), Film.Ca may issue a verbal or written notice of trespass to any person who is not permitted to enter or remain on the premises.
11.4 A person who fails to leave when directed or who returns after being given notice may be subject to removal and enforcement action as provided for under Ontario law.
11.5 Where appropriate, Film.Ca may involve law enforcement to assist with removal or enforcement of a trespass notice.
11.6 Nothing in this section limits Film.Ca’s ability to refuse service, remove a patron, or take other lawful action.
12. Lost and Personal Property
12.1 Film.Ca Entertainment Corporation is not responsible for lost, stolen, or damaged personal property brought onto its premises. Patrons are responsible for securing their personal belongings at all times.
13. Trailers, Advertisements, and Operational Changes
13.1 Film.Ca is not responsible for the content of trailers, advertisements, or promotional material shown before or after a feature presentation.
13.2 Showtimes, auditorium assignments, formats, and schedules are subject to change without notice. Such changes do not entitle patrons to a refund except as expressly provided in these Terms and Conditions.
14. Limitation of Liability, Food and Beverage Consumption, and Alcohol Service
14.1 To the fullest extent permitted by law, Film.Ca Entertainment Corporation is not responsible for any loss, damage, injury, illness, or adverse reaction to persons or property occurring on its premises, including but not limited to those arising from attendance at a performance or the purchase, handling, or consumption of food and beverage products.
14.2 Where alcoholic beverages are sold, service is provided in accordance with Ontario liquor laws and responsible service principles. Film.Ca reserves the right to refuse or discontinue the sale or service of alcohol to any patron, including where a patron appears intoxicated, fails to provide valid proof of age, or where continued service would be inconsistent with responsible alcohol service obligations.
14.3 Patrons acknowledge that consumption of alcohol is voluntary and agree to consume alcohol responsibly and in compliance with all applicable laws and posted theatre policies.
14.4 Nothing in this section limits Film.Ca’s obligations under applicable legislation, including occupiers’ liability, consumer protection, or liquor licensing laws, or limits liability where such limitation is prohibited by law.
15. Popcorn and Soft Drink Refills
15.1 Film.Ca offers free refills on large soft drinks and popcorn for guests who have purchased admission and only on the day of purchase and only from one hour before or after the showtime(s) for which the guest purchased admission.
15.2 Butter is not included in free refills and is available only after paying the prevailing rate for extra butter.
15.3 Film.Ca reserves the right to limit the number of refills at the discretion of the manager on duty for any reason whatsoever.
16. Liquor Service Policy (Applicable to AGCO Licensed Locations Only)
16.1 This section applies only to Film.Ca locations holding a valid liquor licence issued by the Alcohol and Gaming Commission of Ontario (AGCO).
16.2 Film.Ca provides responsible, professional, and courteous service while engaging guests in all facets of the business, not simply serving alcohol. Staff will assist guests in their decision to drink responsibly and in moderation, and to avoid activities that would place guests or staff at risk. Management is committed to adherence with all liquor laws.
16.3 Film.Ca Cinemas House Rules for Alcohol
16.3.1 All staff handling alcohol must be 18 years of age or older and have a valid Smart Serve certification card. All managers must have passed Smart Serve training and hold a Certification card.
16.3.2 Any incidents (refusing service to a guest, a minor presents a fake ID, violence, a guest is asked to leave, transportation is arranged for an intoxicated guest, a liquor inspector visit, any guest accidents or illnesses, police are called) MUST be immediately reported to Management and logged as an incident on an incident report form.
16.3.3 All incidents (as above) MUST also be communicated to all on duty cast and managers to prevent a guest from being served by someone else.
16.3.4 All guests who wish to purchase alcohol must be 19 years of age or older. If you believe a guest is under 30 you MUST ask for a valid government ID showing date or birth and with a picture. If they can not produce one, or if you believe it to be fake you MUST politely refuse service.
16.3.5 Entry to the Theatre is to be denied to any intoxicated guests. Guests who become intoxicated are to be politely asked to leave or, if they refuse, removed from the premises. Managers must call the police in the event of a refusal to leave and not use force. Use non-emergency police phone at the appropriate local non-emergency phone number unless guest is a danger to himself, others or the business in which case manager should call 911.
16.3.6 Drinking of alcoholic beverages (including on meals or other breaks) is strictly prohibited.
16.3.7 Alcoholic beverages are only to be served in their designated cups. NEVER allow a guest to take a can or bottle, and NEVER serve alcohol in a cup designed for a non-alcoholic beverage.
16.3.8 No guest may purchase more than 2 alcoholic beverages at one time.
16.3.9 Servers must monitor the alcohol consumption of guests and be aware of guest intoxication levels.
16.3.10 If we believe an intoxicated guest intends to drive, we will try to persuade them not to and assist them in obtaining a ride. If they attempt to drive immediately notify your Manager who will immediately inform the police by calling 911.
16.3.11 If you believe a guest may be purchasing alcohol for a minor you MUST refuse service to that guest.
16.3.12 If a guest is purchasing alcohol for a guest who has been refused service you MUST refuse service to their entire party.
16.3.13 Management will support all decisions to stop or refuse service to guests. Failure to adhere to the above rules can result in the suspension of Film.Ca’s liquor license, fines, legal proceedings, and could result in cast discipline and potentially termination of employment.
17. Coupons and Passes
17.1 Film.Ca Entertainment Corporation may issue complimentary passes, coupons, or vouchers for promotional purposes or as part of guest service recovery.
17.2 Unless expressly stated otherwise, all passes and coupons are subject to the same Terms and Conditions of Admission as paid admissions, including all policies relating to film classification, age conditions, refunds, conduct, and auditorium access.
17.3 General Conditions
17.3.1 Passes and coupons are not valid for third party rentals, private events, special presentations, or for films designated by the distributor as No Passes.
17.3.2 Passes and coupons have no cash value and may not be sold, transferred, or exchanged for cash.
17.3.3 Use of a pass or coupon constitutes acceptance of these Terms and Conditions.
17.4 Expiration
17.4.1 Where a pass or coupon includes an expiration date, it is valid only until that date and is void thereafter.
17.4.2 Passes or coupons that do not include an expiration date may be used at any time, subject to any conditions stated on the pass and these Terms and Conditions.
17.5 VIP Passes
17.5.1 VIP passes are valid only for the individual named on the pass and, where specified, their guest or guests.
17.5.2 VIP passes are valid only for the period stipulated on the pass and expire automatically at the end of that period.
17.5.3 VIP passes are subject to the same restrictions as other passes, including film classification, No Passes designations, and auditorium access rules.
17.6 Concessions Associated With Passes
17.6.1 Where a VIP pass or promotional pass includes concession items, those items are limited to what is expressly stated on the pass.
17.6.2 Packaged candy and bottled beverages are not included unless specifically identified on the pass.
17.7 Film.Ca reserves the right to refuse the use of any pass or coupon that has been altered, misused, or presented in a manner inconsistent with these Terms and Conditions.
18. Competitor Gift Card Redemptions
18.1 Film.Ca Entertainment Corporation may, as a courtesy to guests, accept certain competitor gift cards toward purchases at Film.Ca locations, subject to the conditions set out below. This courtesy does not create an obligation to accept competitor gift cards and may be modified or withdrawn at any time.
18.2 Accepted Competitor Gift Cards — Film.Ca will accept physical gift cards issued by Cineplex and Landmark Cinemas. Acceptance of any other competitor gift cards is at the sole discretion of Executive Management.
18.3 Permitted Use — Where accepted, competitor gift cards may be redeemed in person only at a Film.Ca location and may be applied toward admission tickets and food and beverage purchases. Competitor gift cards cannot be used for online, mobile, or advance digital transactions.
18.4 Managerial Discretion — Acceptance is subject to manager approval. A manager may refuse redemption for any reason, including if the theatre is too busy, the card appears tampered with, or legitimacy or balance is in question.
18.5 Eligible Forms — Only original physical gift cards with clear monetary value are accepted. Paper passes, photocopies, digital images, and screenshots are not accepted.
18.6 Approval and Transaction Process — Only a manager may approve and complete the redemption. Guest service staff must contact the manager, who will handle the transaction.
18.7 Conditions of Acceptance
18.7.1 Scratch-off portion intact and PIN not previously revealed.
18.7.2 Manager verifies balance online (removes scratch-off only for verification).
18.7.3 Value applied to transaction. Remaining balance issued only as Film.Cagift card — no cash back or credit to other cards.
18.8 No Guarantee of Acceptance — Acceptance is discretionary and not guaranteed.
19. Film.Ca Movie Rewards Program Policy
19.1 Purpose — The Program rewards loyalty and enhances the guest experience.
19.2 Eligibility — Voluntary; free unless paid tier selected.
19.3 Program Tier Definitions
19.3.1 Silver Membership — Free entry-level tier. Benefits include standard point earning, member promotions, and bonus point eligibility.
19.3.2 Gold Membership — Paid monthly. Benefits include increased point earning rates, periodic admission credits, select concession discounts, and early access to promotions.
19.3.3 Platinum Membership — Paid monthly. Benefits include highest point earning rates, bonus or complimentary admission credits, enhanced concession offers, and exclusive events or experiences.
19.4 Points Earning and Redemption — Points earned on qualifying in-person purchases (pre-tax). No cash value. Non-transferable.
19.5 Expiration and Inactivity — In compliance with the Consumer Protection Act, 2002 (Ontario), points do not expire solely due to time. Forfeiture only where permitted by law with reasonable notice.
19.6 Member Accounts — Personal to the member. Misuse may result in suspension or termination.
19.7 Billing, Renewal, and Cancellation — Monthly auto-renew; fees non-refundable. Cancellation effective end of billing cycle.
19.8 Program Changes — Film.Ca may modify or terminate the Program at any time.
20. Online Sales of Admissions, Food and Beverage, and Gift Cards
20.1 Online and mobile purchasing is available for admissions, select food and beverage items, and gift cards.
20.2 A per-ticket surcharge applies to online and mobile ticket purchases and is non-refundable.
20.3 Services are accessible at www.film.ca and the Film.Ca mobile application.
21. Film.Ca Film Cards (Gift Cards)
21.1 Film.Ca Film Cards are sold in person and online.
21.2 Minimum initial purchase is $10.00. Reloads may be made in increments of $1.00 or more.
21.3 Film.Ca Film Cards are non-refundable and do not expire.
21.4 Balances may be checked in person or online at www.film.ca.
22. Questions and Contact
22.1 Questions regarding these Terms and Conditions may be directed to:
22.1.1 The Manager on Duty at the theatre location
22.1.2 Email: guestservice@film.ca
23. Legislation and Regulatory References
23.1 Film Content Information Act, 2020 (Ontario)
23.2 Trespass to Property Act (Ontario)
23.3 Consumer Protection Act, 2002 (Ontario)
23.4 Ontario Human Rights Code
23.5 Canadian Charter of Rights and Freedoms
23.6 Liquor Licence and Control Act, 2019 (Ontario)
23.7 Occupiers’ Liability Act (Ontario)
23.8 Accessibility for Ontarians with Disabilities Act, 2005
Effective Date: January 12, 2026